# ActiveCloud reports massive cyberattack: hosting, email and tech support unavailable

- URL: https://syn.by/en/technology/cybersecurity/activecloud-reports-massive-cyberattack/
- Published: 2026-11-11T12:30:34+00:00
- Updated: 2026-11-11T12:30:34+00:00
- Section: Cybersecurity
- Language: en
- RU edition: https://syn.by/ru/tekhnologii/kiberbezopasnost/activecloud-soobshchila-kiberatake.md
- BE edition: https://syn.by/tekhnalogii/kiberbiaspieka/activecloud-masiravanaja-kiberatacy.md

> The outages hit the E-Cloud cloud services and SmartMail email in Belarus and Russia. Tech support is down too, and the company says it is checking whether client data was affected.

![](https://syn.by/wp-content/uploads/2026/11/illustration-6973-1024x585.webp)

The Belarusian cloud provider ActiveCloud (Active Technologies LLC) said that its infrastructure came under a massive cyberattack on 10 November. According to the company, the attack began at 03:30.

On Tuesday morning the ActiveCloud website would not open, and chats, telephony and the ticket system were unavailable. The company said that as a result of the attack, the internal services for communicating with clients and the computing capacity stopped working.

The outages affected the E-Cloud cloud hosting, the E-Cloud Protected secure cloud and the SmartMail email service. Email is working intermittently in Belarus and Russia. ActiveCloud's own official websites stopped opening, and clients' resources hosted on the provider's servers were affected as well.

Many corporate resources, applications and websites are hosted on ActiveCloud's cloud services. Among the unavailable resources is the Domino's Pizza website.

Clients cannot reach the company by the usual means: online chats, telephony and the ticket system in the "Support" section of the personal account are unavailable.

ActiveCloud says its technical specialists are repelling the attack, stabilising the infrastructure and returning services to normal operation. At the same time, the company said, an audit is under way to establish whether client data was affected. The results of the check have not yet been announced.

"We are working to restore the availability of our support channels as soon as possible," the company said.